Are you looking for a remote customer service opportunity with a reputable company? Prudential is actively recruiting Customer Service Associates to join their team. Prudential offers a generous compensation and benefit program, including health, dental, and vision care, tuition reimbursement, paid volunteer days, paid holidays, generous paid time off, a 401k plan, and a reward and recognition plan that includes pay for performance compensation.
Responsibilities:
In this role, you will respond to inbound phone calls, emails, or chats, providing assistance to customers with their inquiries and more. Your excellent verbal and written communication skills, along with active listening abilities, will enable you to deliver exceptional customer service.
Requirements and Qualifications:
To be successful in this role, you should possess the following qualifications:
- Excellent verbal, written, and active listening skills.
- Previous customer service experience is required.
- Strong commitment to providing exceptional customer service.
- Proficient computer skills with the ability to multitask between multiple applications.
- High School Diploma or equivalent is required, while a college degree is preferred.
- Flexibility with your schedule, although you will have a regular assigned shift.
- Openness to change and receptive to detailed performance feedback.
Additional Requirements:
As this position is a remote role, new hires must be able to provide the following:
- High-speed internet service: You must have access to high-speed internet in your area. Troubleshooting any internet issues or outages with your home internet service is necessary, including contacting your service provider if needed. Wireless internet is not suitable for this role, and the required internet speed is a minimum of 3.0 mg downstream and 768k upstream.
- Capability to handle calls with a cell phone or landline: You should have the necessary capabilities to handle calls using a cell phone (requiring unlimited data and minutes) or a landline. Rest assured that your personal phone number will not be identified to customers.
- Quiet area in your home: Ensure you have a quiet area in your home with minimal distractions and noise to create an optimal work environment.
- Reliability and Dependability: Throughout the extensive training program, reliability and dependability are required.
Salary Range:
The salary range for this role is from $41,100.00 to $61,300.00. Prudential values the hard work and dedication of their employees and offers competitive compensation within this range.
If you're interested in this work-from-home opportunity with Prudential, apply today and take advantage of the great pay, comprehensive benefits, and equipment provided. Join Prudential's team of Customer Service Associates and be part of a company known for its commitment to excellence and customer satisfaction.
Frequently Asked Questions (FAQs):
What is the typical schedule for Customer Service Associates at Prudential?
While flexibility with scheduling is required, you will have a regular assigned shift. Prudential offers various shifts to accommodate business needs.
Is previous customer service experience mandatory for this role?
Yes, previous customer service experience is required to ensure that you can effectively handle customer inquiries and provide exceptional service.
What equipment will Prudential provide for remote work?
Prudential will provide the necessary equipment for remote work. You can expect to receive the tools and technology required to perform your job effectively from your home workspace.
Are the benefits available immediately upon hire?
Specific eligibility requirements, waiting periods, and other conditions may apply to the benefits. It is recommended to consult with Prudential's HR department for detailed information regarding benefit eligibility and waiting periods.
How does the pay structure work at Prudential?
The salary range for this role is from $41,100.00 to $61,300.00, reflecting the competitive compensation offered by Prudential. Your specific pay will depend on factors such as experience, qualifications, and performance.
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Apply now and seize the opportunity to work from home as a Customer Service Associate with Prudential. Experience the benefits of working for a reputable company while providing excellent service to customers.